Frequently asked questions

Useful detail before personal data or payment.

Report contents, one-to-one WeChat or WhatsApp service, included review, electronic resources, timing, privacy, uncertainty, and refund conditions should be visible before you decide.

Is this an automated horoscope?

No. Charting and digital tools may support calculation, English refinement, and layout, but every paid reading is analyzed, interpreted, and finally reviewed by Yue Lin.

What if I do not know my exact birth time?

Say what you know rather than guessing. A useful but narrower BaZi reading may still be possible. Hour-dependent observations will be identified or omitted.

Can I choose Word or PDF?

Yes. The interpretation and included sections are the same. PDF keeps the editorial layout stable for reading or printing; Word can be easier for personal notes, search, or accessibility preferences. Your preferred file format will be confirmed before work begins.

When does the delivery period begin?

The quoted window begins on the next Beijing business day after the written scope, complete required materials, and payment are all confirmed. Beijing business days are Monday through Friday, excluding official public holidays in mainland China.

Will a reading tell me exactly what will happen?

No. The service describes patterns, timing conditions, and practical considerations. It does not guarantee specific events or remove your responsibility for decisions.

How is my information handled?

Only information needed for the service is requested. Birth details, personal questions, photos, and plans are not used publicly without written permission. Studio-controlled local working copies are normally deleted within 30 days after final delivery; this does not delete messages or backups retained by WhatsApp, WeChat, the client, or another provider.

Can I request medical, legal, financial, or mental health advice?

No. Readings do not diagnose, prescribe, or replace qualified professionals. Investment instructions, gambling numbers, harm, and exact death predictions are also outside scope.

When is a refund available?

The intended rule is a full refund when you cancel before the studio confirms in writing that personalized analysis has begun. Once work has started, change-of-mind refunds are generally unavailable, subject to applicable consumer law and the final terms shown before payment.

Do you serve clients outside China?

Remote service may be available to adults outside China where the studio can lawfully and operationally provide it. Availability, scope, applicable terms, and an available payment method are confirmed in writing before payment; the website does not guarantee service in every country.

How does WhatsApp or WeChat support work?

After using the inquiry planner, choose one app and add the studio. Scope confirmation, preparation, required materials, report delivery, digital files, scheduling, and the included review continue in that one-to-one conversation. WhatsApp or WeChat processes message content and metadata under its own privacy terms. Each service page states the review time included.

What are the downloadable electronic resources?

Depending on the confirmed package, they may include a reflection sheet, decision worksheet, action workbook, communication worksheet, annotated floor plan, or practical checklist. The exact files are listed on the service page and repeated in the written scope before payment.

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