Frequently asked questions

Useful detail before personal data or payment.

Report contents, one-to-one WeChat or WhatsApp service, included review, electronic resources, timing, privacy, uncertainty, and refund conditions should be visible before you decide.

How is each service prepared?

Each service follows a defined brief and review process. Yue Lin remains responsible for the scope, interpretive decisions, cultural judgment, client communication, and approval of the final deliverable. Calculation references, terminology checks, editing, and layout are managed within the studio’s data-care rules.

What if I do not know my exact birth time?

Say what you know rather than guessing. A useful but narrower BaZi reading may still be possible. Hour-dependent observations will be identified or omitted.

Can I choose Word or PDF?

Yes. The interpretation and included sections are the same. PDF keeps the editorial layout stable for reading or printing; Word can be easier for personal notes, search, or accessibility preferences. Your preferred file format will be confirmed before work begins.

When does the delivery period begin?

The quoted window begins on the next Beijing business day after the written scope, complete required materials, and payment are all confirmed. Beijing business days are Monday through Friday, excluding official public holidays in mainland China.

Do the services guarantee a result?

No. Readings do not guarantee specific events, naming proposals do not guarantee official acceptance or commercial success, and self-study materials do not guarantee mastery or professional qualification. You remain responsible for your decisions and required independent checks.

How is my information handled?

Only information needed for the service is requested. Birth details, personal questions, priorities, and commercial briefs are not used publicly without written permission. Studio-controlled local working copies are normally deleted within 30 days after final delivery; this does not delete messages or backups retained by WhatsApp, WeChat, the client, or another provider.

Can I request medical, legal, financial, or mental health advice?

No. Readings do not diagnose, prescribe, or replace qualified professionals. Investment instructions, gambling numbers, harm, and exact death predictions are also outside scope.

When is a refund available?

You may withdraw an inquiry at any time before accepting a separate written service confirmation, and the website charges no fee. Any future payment, cancellation after work begins, and digital-content cancellation rules must be stated before payment in that written confirmation and remain subject to mandatory consumer rights. Missing, defective, inaccessible, or materially misdescribed files remain subject to correction and applicable remedies.

Do you serve clients outside China?

Remote service may be available to adults outside China where the studio can lawfully and operationally provide it. Availability, scope, applicable terms, and an available payment method are confirmed in writing before payment; the website does not guarantee service in every country.

How does WhatsApp or WeChat support work?

After using the inquiry planner, choose one app and add the studio. Scope confirmation, preparation, required materials, report delivery, digital files, scheduling, and the included review continue in that one-to-one conversation. WhatsApp or WeChat processes message content and metadata under its own privacy terms. Each service page states the review time included.

What are the downloadable electronic resources?

Depending on the confirmed package, they may include a reflection sheet, decision worksheet, action workbook, communication worksheet, planning calendar, or the complete self-paced study pack. The exact files are listed on the service page and repeated in the written scope before payment.

Are Chinese name proposals legally cleared or guaranteed to be unique?

No. Naming services provide cultural and linguistic direction. Legal-name approval, company registration, trademark clearance, domains, social handles, exclusivity, and official acceptance are outside scope and must be checked independently in every intended market.

Does the digital study pack provide certification?

No. It is self-paced cultural education for personal study. It does not include live teaching or award a degree, diploma, professional licence, continuing-education credit, or practitioner certification.

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